Pandaren hunters automatically know how to tame Cloud Serpents. Hunters of other races must learn the skill from the tome How to School Your Serpent, which may purchased from San Redscale at The Arboretum in The Jade Forest. You require Exalted standing with The Order of the Cloud Serpent to read this tome, but the learned skill is account-wide. You can even purchase and read this tome on a non-hunter character.
Located in The Golden Stair, Vale of Eternal Blossoms. Normally friendly, but can be tamed if you use the toy "N'lyeth, Sliver of N'Zoth" while in War Mode. Appears in the Assaults phase of the zone, only during Mogu Assaults on days when the quest event Zan-Tien Serpent Cage is active.